Policies
No
Refunds
All posts are special order. This is not an in-home purchase, which means
the 3-day cancel law does not apply. We do not like taking such a hard
line with this policy, but we cannot have posts drilled, laser etched
and brackets mounted (1 or all) - and then have the order cancelled. The
drilled holes for the brackets are a “one time in” mounting.
We cannot change the bracket to another size/style, once the holes have
been drilled. Also, the numbers are permanently etched deep into the granite.
They are permanent. We hope you understand that if you purchase the post
- it is yours. We will and have successfully taken customers to Small
Claims Court to recover any check that is stopped or credit card that
is reversed.
Guarantee
Note from the owner of Post Options:
I would feel guilty selling a product without a guarantee, but I was faced
with a dilemma when it came time to decide the length of the guarantee.
This is granite. We have all seen old granite posts that were put in 100
to 250 years ago and they still look great. I have come up with a guarantee
that I believe to be fair to both you and Post Options. I hope you agree.
The granite
post has a limited lifetime guarantee. The post will be guaranteed for
as long as the original installed location was not changed by the customer
or any future homeowners. The post is guaranteed not to deteriorate, rot
or flake. It is understood that that fresh cut granite does become slightly
darker as it ages in the weather. The granite post becoming darker is
not covered under this guarantee. The post is not guaranteed if it is
struck by anything - not limited to an object, a hand held tool, lawn/garden/landscaping
machine/tool with or without wheels or a vehicle of any sort/size.
If the post
is hit and falls over it can be lifted and resecured. This is something
that can be done by any two people that can lift a heavy weight and not
hurt themselves. We will not take responsibility for anyone hurt trying
to reset one of our posts. If a post is hit and is damaged or worse, the
exact same post can be purchased, and installed in the exact same spot
for 30% less than the price listed in this website. (No exceptions.)
The mailbox
and mounting bracket are guaranteed for one year against anything other
than abuse. A representative from Post Options will evaluate on site and
our determination is final. Your bracket is mounted into the granite with
stainless steel bolts and the mailbox is heavy gauge cast aluminum, but
the guarantee does not cover vandalism, being struck by any object, snow
from snowplow or hit by any vehicle.
If the mailbox
or mounting bracket is damaged to where one or both need to be replaced,
you may purchase either or both and installed on the exact same post for
30% less than the price listed in this website. (No exceptions.)
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